Terms of Service

Terms of Service

These terms apply when customers request or receive services coordinated through SmartFix.

Service Requests

Customers should provide accurate contact information, location details and descriptions of the repair problem.

Submitting a booking request does not guarantee immediate technician availability. Appointment times are confirmed separately.

Inspection and Pricing

The technician may need to inspect the appliance or electrical issue before confirming the required work.

Any inspection, call-out or transportation charge should be communicated before dispatch where applicable.

Customers should review and approve the proposed work and price before repairs begin.

Access and Safety

Customers must provide safe and reasonable access to the property, appliance or affected area.

SmartFix or the assigned technician may decline or stop work where conditions are unsafe, illegal or outside the agreed service scope.

Parts and Repairs

Replacement parts are subject to availability. Prices and completion times may change if additional faults are discovered after inspection.

Customers will be informed before additional work is performed.

Warranty

Any applicable workmanship or parts warranty will be stated on the quotation, invoice or service record. Warranty coverage may exclude unrelated faults, misuse, accidental damage, external electrical problems or work altered by another party.

Cancellations

Customers should notify SmartFix as early as possible when cancelling or rescheduling an appointment.

A reasonable call-out or cancellation charge may apply when a technician has already travelled to the property or cannot access the location at the confirmed time.

Payments

Payment terms and accepted payment methods will be communicated during the booking or service process.

Customers should request and retain their invoice or service record.

Limitation of Responsibility

SmartFix coordinates home-service requests and customer support. Responsibility for a specific repair will depend on the confirmed service scope, technician assessment and applicable Malaysian law.

Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Contact

SmartFix Malaysia
Email: hello@smartfix.my
Website: https://smartfix.my

Last updated: 29 July 2026