Privacy Policy

SmartFix respects your privacy and is committed to handling personal information responsibly.

Information We Collect

When you contact or book with SmartFix, we may collect:

Your name
Telephone or WhatsApp number
Email address
Service address or general location
Appliance or repair details
Messages, photographs or videos you provide
Website usage and technical information collected through cookies or analytics

How We Use Your Information

We may use this information to:

Respond to enquiries
Arrange and coordinate technician visits
Provide service updates
Prepare quotations and service records
Follow up after completed work
Improve our website and services
Meet legal, accounting and security requirements

Sharing Information

We may share the information required to complete a booking with technicians or service partners assigned to the job.

We do not sell customers’ personal information.

Cookies and Analytics

Our website may use essential cookies and analytics services to understand website performance and improve the customer experience. Where required, visitors can manage non-essential cookies through the consent banner.

Data Retention

We retain information only for as long as reasonably necessary for customer support, service records, accounting, security and legal obligations.

Your Choices

You may ask us to access, correct or delete personal information, subject to applicable legal and record-keeping requirements.

Contact Us

For privacy-related questions, contact:

SmartFix Malaysia
Email: hello@smartfix.my
Website: https://smartfix.my

Last updated: 29 July 2026